You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider, but typically refunds for cancelled orders are processed within 3-5 business days.
To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend contacting us immediately if you wish to cancel, as we process and ship orders quickly during business hours.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags intact. You will need to provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please allow up to 10 business days for your refund to be processed after we receive your return. The time it takes for the refund to appear in your account may vary depending on your payment provider's processing times. Refunds will not be issued for items that show signs of wear, damage, or are not in their original condition.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've done all of this and you still have not received your refund, please contact us with your order details and we will investigate the matter. We will work with our payment processors to track your refund and provide you with updates on its status.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: wearradar Holdings
Address: 37 Avenue de la Gare, 1610 Luxembourg City, Luxembourg
E-Mail: [email protected]
Phone: +352 27 45 67 89
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, and we strive to respond to all inquiries within 24 business hours.
$