Hey there! At wearradar, we’re not just another e-commerce site—we’re a team of real people who genuinely care about your experience. Ever since our founder, Alex, started replying to customer emails personally back in 2018, we’ve made it our mission to keep that personal touch alive. Whether you’ve got a question, a suggestion, or just want to chat about fashion, we’re all ears.
Honestly, we’ve tried chatbots and automated replies, but nothing beats a real conversation. Here’s how you can reach us:
Prefer typing? Our live chat is open during business hours, and honestly, it’s the quickest way to get help. Look for the little icon in the corner—it’s hard to miss!
Here’s the thing: we don’t just sell clothes; we build relationships. Last year, a customer’s feedback about our sizing guide led to a complete redesign—and sales jumped by 30%. So if you’ve got an idea, don’t hold back! We might just feature your suggestion in our next newsletter (with your permission, of course).
Not sure what to write? Try starting with “Hey team…” or “Quick question…”—we love casual vibes. And if you’re sharing a concern, we promise to treat it with the urgency it deserves. After all, you’re the reason we’re here.
Fun fact: Our first office was a tiny apartment above a bakery. The smell of croissants was amazing, but the real magic happened when customers started calling us by name. That’s when we knew—this wasn’t just about transactions. It was about trust, laughter, and sometimes even late-night emails with emojis. We’ve grown since then, but that spirit? It’s still baked into everything we do.
P.S. If you ever visit Luxembourg, let us know! We’ll point you to the best coffee spots (and yes, that bakery is still there).
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